At Balloons2Go, we are committed to providing accurate and complete orders. However, once your package leaves our shop, we are not responsible for any damage, loss, or delays caused during transit.
Important Points to Note:
All Sales Are Final: We do not offer exchanges or returns.
Order Accuracy: If an item is accidentally left out of your order, we will send it to you promptly at no extra cost upon confirmation.
Shipping Responsibility:
By completing your purchase, you agree to these terms. Thank you for your understanding and trust in our business!
In Store Pickup and Shipping Cut-Off Times
Please allow up to 48 hours for your order to ship. We strive to complete all orders quickly and efficiently.
Shipping orders placed Saturday/Sunday will be processed the following Monday, including Next Day Air and 2nd Day Air. Pickup orders will be processed the following Tuesday.
Costumer Service
At Balloons2Go we take pride in providing the best customer services possible. Customer service phone hours are Monday-Friday 9AM- 3 PM Central Standard Time. Contact us via email, online chat, or social media anytime between 8:30 AM- 5:00 PM Monday- Friday.
If you have a question regarding your order please give us a call or contact us via email, online chat, or socail media, we are here to help!
Return Policy
• Items being returned or exchanged must be in their original packaging.
• Items being returned or exchanged must show no signs of use.
• A 25% restocking fee will apply to all returns or exchanges.
• Discounted items are final sale and cannot be returned or exchanged.
• Seasonal items are final sale and cannot be returned or exchanged.
• We do not accept returns or exchanges for damaged or defective foil balloons.
• Items purchased in-store must be returned or exchanged within 14 days of purchase.
• Items purchased online or through our app must be returned or exchanged within 14 days of delivery.
• We are not responsible for damaged or defective accessories; these are not eligible for returns or exchanges.
• All foil balloons and accessories are final sale and cannot be returned or exchanged.
